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Legal

Privacy Policy

What we collect when you shop at truegear.pk, why we need it, who sees it, and the choices you have. Last updated 22 October 2026.

Who we are

TrueGear (truegear.pk) is an online store in Lahore, Pakistan that sells original Ronin electronics. In this policy “we” means TrueGear. You can reach us at truegear.pk@gmail.com or on WhatsApp +92 318 4254413.

What we collect

  • When you place an order: your name, phone number, city, delivery address, any order notes, the items you bought and the payment method you chose. Your email address is optional.
  • Payment screenshots (optional): if you pay by bank transfer or Easypaisa you can upload a screenshot of the transfer. We never ask for or store card details; payments to us happen outside the website.
  • Reviews: your name, rating, comment and any photos or videos you choose to upload. Your phone number is used only to check that you bought the product and is never shown publicly.
  • Restock alerts: your email address, if you ask to be told when a sold-out product is back.
  • Tracking an order: the phone number you type into the Track Order page, to find your orders.
  • Messages: anything you send us on WhatsApp or email.
  • Visit information: which pages are viewed (we keep a simple page-view counter) and, through Google Analytics, general information about your device, browser and how you use the site.

How we use it

  • To process, deliver and support your order, and handle returns and warranty.
  • To email you an order confirmation and, if you asked, restock alerts.
  • To contact you on WhatsApp about your order, and for promotions only if you ticked the WhatsApp box at checkout.
  • To keep the shop accurate and safe (stock, fraud checks, improving the site).
  • To keep accounting and legal records.

We do not sell your personal information.

Who we share it with

  • Couriers (for example PostEx, TCS or Leopards): your name, phone number, address and the order contents, so they can deliver.
  • Service providers that run the site: our hosting (Vercel), our database and file storage (Supabase) and Gmail, which sends our emails. They process data only to provide those services to us.
  • Google for website analytics (Google Analytics), the map on our Contact page and the Google Customer Reviews programme (see below).
  • Authorities when the law requires it.

Google Customer Reviews

We take part in Google Customer Reviews. If you give us an email address when you order, Google may show you a short box after checkout asking whether you would like to receive a survey about your experience. Only if you agree may Google email you.

To make this possible we send Google information about your transaction: your order number, your email address, the delivery country and the estimated delivery date. Google uses this information under the Google Privacy Policy. Google may receive information about transactions conducted on our site and may use cookies or similar technologies for this programme. If you do not want this, simply leave the email field empty at checkout; you can still order.

Cookies and similar technologies

  • Stored in your browser by us: your cart, the products you recently viewed (we keep only their ids), a note that you have already seen the welcome offer, and form drafts so you do not lose what you typed. These stay on your device.
  • Google: Google Analytics sets cookies to measure traffic, and Google services such as the Contact page map and Google Customer Reviews may set or read cookies and use web beacons or similar technologies. Third parties such as Google may therefore place and read cookies on your browser.

You can block or delete cookies in your browser settings (see your browser's help pages), and you can opt out of Google Analytics with Google's opt-out add-on. Blocking cookies may stop parts of the site, such as the cart, from working properly.

How long we keep it

We keep order and delivery records for as long as we need them to deliver your order, honour returns and warranty claims, keep accounts and meet legal obligations. Review and restock-alert data is kept until you ask us to remove it.

Your choices

You can ask us to show you the personal information we hold about you, correct it, or delete it (we may need to keep order records we are legally required to keep). You can also withdraw WhatsApp promotion consent or unsubscribe from restock alerts at any time. Email truegear.pk@gmail.com or message us on WhatsApp and we will respond as soon as we can.

Security

The site uses HTTPS, our admin area is password protected, and payment screenshots are kept in private storage that only we can open. No system is perfectly secure, so we cannot guarantee absolute security, but we take care to protect your information.

Children

TrueGear is not aimed at children under 18, and we do not knowingly collect their information.

Changes to this policy

If we change how we handle your information we will update this page and the date at the top. See also our Return & Exchange and Warranty pages.