Ronin Return Policy & Delivery Guide Pakistan 2026 — Everything You Need to Know

Ronin Return Policy & Delivery Guide — Pakistan 2026

Buying electronics in Pakistan comes with real concerns: what if it arrives damaged? What if it stops working? Here's a complete, honest guide to how returns, exchanges, and warranty work for Ronin products purchased through TrueGear.

TrueGear Return & Exchange Policy

7-Day Return Window

TrueGear offers a 7-day return/exchange window from the date of delivery for products with manufacturing defects.

What qualifies for return or exchange:

What does not qualify:

How to Initiate a Return or Exchange

Step 1: Contact TrueGear on WhatsApp within 7 days of delivery

WhatsApp: +92 318 4254413

Step 2: Share the following:

Step 3: TrueGear will coordinate a courier pickup or provide a return address depending on your city.

Ronin Warranty Claim Process

All original Ronin products come with a manufacturer's warranty. For warranty claims beyond the 7-day window:

Who handles warranty: Ronin Pakistan directly handles warranty claims for manufacturing defects that appear after purchase.

How to claim warranty:

1. Contact TrueGear — we can help facilitate the claim

2. Have your proof of purchase ready (order number, date of purchase)

3. Describe the defect clearly with photos/video

What Ronin warranty typically covers:

What warranty does NOT cover:

Delivery Times in Pakistan

TrueGear ships via Postex nationwide with the following estimated timelines:

These are estimates. Actual delivery may vary based on courier load and your exact location.

Cash on Delivery — How It Works

TrueGear operates exclusively on Cash on Delivery (COD). Here's how the process works:

1. Place your order via the website or WhatsApp

2. Our team confirms your order within a few hours during business hours

3. We dispatch your order the same day or next business day

4. You receive a tracking number once dispatched

5. Pay the rider on delivery — no upfront payment required

COD surcharge: A small COD handling fee of Rs. 200 applies on all cash orders. Orders above Rs. 1,200 qualify for free delivery — you only pay the COD fee.

Can I Track My Ronin Order?

Yes. Once dispatched, you receive a Postex tracking number. You can track your order at truegear.pk/track-order using your phone number.

Contact TrueGear

For any questions about returns, delivery, or your order:

WhatsApp: +92 318 4254413

Place an Order →